OPERATIONAL

EXCELLENCE

FOR GROWTH

OPERATIONAL EXCELLENCE

FOR GROWTH

Operational excellence is more than the sum of its parts. Done well it’s an art-form. Done right it’s transformational.

nmh.consulting

Having spent years in the trenches working alongside CEO’s, founders, and leadership teams to drive transformation and growth, nmh.consulting was founded in 2024.

Bringing a wealth of knowledge from start-up, scale-up and established businesses to provide comprehensive support that addresses every facet of business evolution and growth.

With commitment that goes beyond just offering guidance; we integrate with your team, working closely together to tackle the challenges of scaling. Allowing us to build effective strategies tailored to the unique dynamics of your business, so that every decision and every action taken is aligned with your long term vision.

Natasha Heneghan.
Founder.

“Scaling a business is more than just increasing revenue.”

Scaling a business is so much more than just increasing revenue - it’s about building sustainable infrastructure, culture and operational excellence. It’s about the constant need to balance the past, present and future, and to make sure that everyone in the organisation feels part of the journey.

With an extensive range of expertise our projects are tailored to the specific needs of every client, ensuring the delivery of measurable results and actionable plans for long-term success.

  • Operational efficiency.

    Streamline business processes to optimise resource utilisation, reduce costs, and improve overall productivity.

  • Change management.

    Guide organisations through transitions, ensuring minimal disruption and successful adoption of new processes.

  • People and culture.

    Foster a strong organisational culture and enhance employee engagement to drive performance and retention.

  • Strategic planning.

    Develop and implement tailored growth strategies that align with long-term business objectives and evolving markets.

  • Supply chain.

    Build a supply chain that's agile, efficient and scalable. Through strategic sourcing, process optimisation and enhancing visibility.

  • Stock forecasting

    Implement advanced analytics and forecasting techniques to optimise inventory levels, reduce stock issues, and align with demand trends.

  • Customer experience.

    Design and implement strategies to elevate customer satisfaction, loyalty, and lifetime value through personalised, seamless interactions.

  • Data analytics & AI

    Empower data-driven decision-making by building seamless reporting across the business, integrating AI for enhanced insights.

  • Web & IT strategy.

    Develop and execute IT strategies that align with business goals, driving innovation and competitive advantage.

  • Risk management.

    Identify and mitigate operational risks to safeguard business continuity and stability.

  • Performance metrics.

    Design and implement key performance indicators (KPIs) to monitor and drive business success.

  • Inventory control.

    Implement advanced inventory strategies to balance stock levels, reduce waste, and improve cash flow.

  • Beauty tech.

    Managed cross-functional planning and development of a new clinic-grade beauty device. Including, D2C and B2B positioning and pricing, multi-functional packaging design, product sampling evolution and testing, and scoping of complex global medical compliance requirements.

  • Luxury E-commerce.

    Developed brands first e-commerce platform, from design to implementation, creating a seamless online experience in Shopify. This facilitated direct-to-consumer sales and effective management of surplus stock, adding significant business value and opening a new revenue stream for the brand.

  • Global supply chain.

    Transitioned beauty brand to a new global 3PL and ERP system - set up to support business today and growth to come. From RFP to implementation of integrated distribution networks (US, UK & EU), optimised import duties and taxes, integrated WMS and revised contractual terms.

  • Global skincare launch.

    Co-ordinated the successful global launch of luxury skincare product. Responsible for packaging development, product testing, launch and website planning, forecasting and building D2C and B2B pricing model. Managing cross-functional teams to ensure a seamless and impactful product launch.

  • Boosting EBITDA.

    A strategic focus on optimising luxury fashion product margins and streamlining operations led to significant EBITDA improvements. By refining cost structures and strategically managing headcount, we enhanced profitability, ensuring operational efficiency without sacrificing quality or output.

  • Seasonal supply chain.

    Co-ordinated a vast network of global suppliers demanded meticulous planning and real-time problem-solving to keep production on schedule. Through strategic negotiations and optimisation, the supply chain was streamlined, improving efficiency while maintaining quality.

  • Conceirge services.

    Built concierge service for luxury beauty brand involving introduction of Zendesk for omni-channel personalised communication. Enhancing customer experience with consistent communication, tone-of-voice alignment, product training, video consultations and dynamic scheduling.

  • Couture logistics.

    Managed the intricate logistics of haute couture fashion shows, including coordinating a 200-member team for bi-annual shows at Couture Fashion Week in Paris. Worked closely with the client relations team to ensure flawless communication, execution and customer experience.

Working together.

Every business is unique and we understand that to make effective change you must navigate a constantly evolving world. We start every project with a comprehensive discovery phase to ensure we understand your business; where you’ve come from, where you are now and where you want to be.

Every business is ultimately driven by key KPI’s, yet we understand that without the right people, culture, mindset and processes, no business will ever perform at its best.

Everything we do is focussed on a 360° approach to delivering lasting and measurable results, whether that be to transform your internal culture, develop global supply chains, integrate IT systems, build forecasting models, optimise costs or to rationalise suppliers.

nmh.consulting provides a totally flexible approach to business transformation, whatever your needs, and have the extensive knowledge and skills necessary to effect change.